Thanks!
I do understand the comments about difficulty reaching by phone (hence my 4 stars instead of 5) but I believe that is simply due to the workload.
HORRIBLE place to deal with! It is a shame these people are paid, because they are not doing their jobs! I am working on the second round Medicaid application for my elderly parents. The first time they claimed they did receive the documents that I actually delivered to them. Second round they are claiming the same thing even though I have delivery confirmation the papers were received. Someone in the correct position seriously needs to look into this place. TERRIBLE!
The folks at the Rock Island DHS office are some of the hardest-working people I've ever met. Their case load results in an extremely fast-paced day for all of the case workers, yet the five or six people I met over the past couple months were pleasant, patient, caring and efficient.
I have been in that office maybe ten times, and while I did have to wait a couple hours once (I arrived just before lunch) most times I saw a case worker within 15-20 minutes.
It would appear to me that this is a ghost agency. They claim to have a working telephone number, and indeed, it is in the phone book under government agencies. However, they don't seem to be able to comprehend the workings of their phone system, since nobody can ever get them to answer the phone or return a phone call. HOW can an agency be an effective agency without a working telephone number? I am about to put on my food stamp applications that I don't have a working telephone number, either, and that they will have to send their notifications to me via homing pigeon. They can waste stamps and paper sending out notices that you missed an interview that you were never informed of, but when you try to call them to reschedule this unannounced interview, their issues with their phone system kick into high gear. Then they send you out a duplicate notice. Instead of wasting so much paper on something you never intend to complete, why doesn't the government spend the money installing a phone system that the caseworkers can actually understand and use to call their clients back? I would add my phone number to this review, but the agency probably won't be able to comprehend how to dial the number.
Terrible place. They have only one window. You have to stand in line for an hour sometimes. That's no way to treat sick, elderly people, and mothers with several toddlers. They need at least 3 windows to help us all in a timely manner. If you have no income and Public Aid refuses to help you go see the state paid lawyer in your township. They love screaming at Public Aid on the phone. Then Public Aid will be happy to help you. Been there, done that! :) Other than that, I love Public Aid. They make my life so much better. Illinois Medicaid is marvelous. If you are diabetic Medicaid will pay for $140 Dr. Comfort shoes. One pair will last you more than 20 years. Mine have no visible wear on the souls after 4 years.
I understand there are a lot of cases to be handled. But once upon a time when you called here someone would actually answer the phone. They give you the run around and then your without. If I didn't need a little extra help right now I would be happy to never have to deal with this place.
Bottom line...I found the folks at RI DHS helpful, pleasant and very busy, and certainly worth the wait to meet them in person.
Illinois Department Of Human Services is a US Point Of Interest based in Rock Island, Iowa. Illinois Department Of Human Services is located at 500 42nd St #6, Rock Island, IL 61201, USA.
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